Premium Sound Libraries | TouchLoops.com

Frequently Asked Questions

What payment methods do you accept?

All our payments are processed by Stripe.  Stripe accepts  Mastercard, Visa, American Express and all major Debit cards.  We also accept payments by Paypal.

How do Stripe payments work?

1. Registering your details:

By clicking the ‘Remember me’ option on our shopping cart, your credit card details will be securely stored for quick checkout on Touchloops.com and other sites which also accept Stripe.

2. One-Click payments:

When you are using your registered computer and come back to Touchloops.com, your credit card details will already be completed, so when you hit the ‘pay securely’ button, Stripe will already have populated your card details, just hit pay and authenticate your purchase

3. Authentication:

Your credit card details are linked to both your email address and your mobile telephone number. To pay with on a different device to the one that you registered with, log into your Touch Loops account and when you come to checkout, Stripe will send you a text message verification code to verify your identity. To authenticate the payment, simply enter the verification code on the payment popup.

4. Editing your card details:

You can edit the card number at any time, if you need to. To update your card number, delete the pre-populated card number from the payment popup and enter the new details.  Stripe will store the details of most recently used card.

What is your 'sample guarantee'?

14 day satisfaction guarantee.  If you are unhappy with any product purchased in the last 14 days we’ll offer a replacement, free of charge with a product of equal value.

If you’re unhappy please get in touch by the following methods:

E: [email protected]

Contact us HERE

What is your refund policy?

Due to Touch Loops offering products as a digital download we are unable to provide a full refund.  We do however offer a 14 day satisfaction guarantee.  If you are unhappy with your purchase please email [email protected] and we’ll be able to provide a like for like replacement.

How do I get in touch?

Just drop us a mail to [email protected] – we’ll get back to you asap.
Alternatively can you fill out our contact form HERE.

What is royalty free?

Royalty free means that you can use these samples for pretty much anything you like.  From adverts to jingles, system bangers to phone ring tones, you’re free to do whatever you like with them safe in the knowledge that you’ll never need to pay a royalty fee to anyone.   All we ask is that you don’t re-sell these samples in a sample pack context, that you can’t do.

How do I download my purchase?

After you’ve purchased an item you’ll automatically be directed to the downloads page in your account area.  Here you’ll be able to download your purchase by clicking the title of your purchase under ‘Downloads’.

You can access this at any time in your account area and download products you’ve previously purchased.  There’s no restriction on how many times you can download your purchases.

How do I recover my password?

Just click the ‘forgot password’ link in the account sign in area.  If you’re struggling, drop us an email to [email protected]

Privacy Policy

To provide you with the services you have selected, it is essential for Touch Loops Ltd to store your personal information. This information will be used by Touch Loops Ltd and its service providers to allow for faster purchasing and the allocation of discount coupons, and will not be passed on to any third parties. No promotional information from Touch Loops Ltd or any third parties will be sent to the email address provided, except the Touch Loops newsletter, which you can unsubscribe to at any time using the link at the bottom of the email.

When you enter the site you will be issued with a cookie, which is a small text file transferred from the website to your hard drive, and is used to validate your login details as well as record areas of the site that you visit. This helps us to provide the best browsing experience for our customers and we don’t collect any other information than that outline above and that you enter on the website. This website complies with the Data Protection Act 1998 & GDPR.  Touch Loops takes all necessary measures to ensure your data is protected against loss, theft, misuse and alteration. Touch Loops is not responsible for any information contained in any 3rd party websites that are linked to from this website.

We do not store credit card details nor do we share customer details with any third parties